When making a buying decision, chances are we'll do our homework first. We make sure we're purchasing the right product at the right price on everything from cars to groceries to, of course, art supplies. We consider reputation of the brand, regular price and whether there is an available sale price or coupon.
ASW Express' Deal Center makes it easier to hunt for the best price. We list current available rebates, special promotions, and even free item deals! Check our homepage regularly for weekly coupons, or just sign up to receive our emails: you'll get sales and coupons delivered right to your inbox.
Thursday, May 31, 2012
Thursday, May 24, 2012
Customer Experience
A company is defined, not only by the products they sell, but by their
customer service. Whether we're shopping for art supplies or going out to eat,
online reviews or personal accounts from coworkers, family and friends often
impact our decisions. Negative customer service reviews will make us think
twice about going to that particular business. A one-time bad experience will
do the same.
It seems like good customer service should be common sense. But all too often, we come away from what starts as a bad experience feeling short-changed, lied to, or otherwise wronged. All it takes is one irritable representative. On the flip side, sometimes it only takes one representative who is friendly, open and willing to work with us to turn a negative experience into a positive one. In “The 5 Smartest Things to Say to an Angry Customer”, an article on inc.com, Ron Burley writes: “I cannot count the number of times I’ve heard from customers who initially would have been pleased with just an apology.”
At ASW Express, we know that one time is all it takes. We strive to give great customer service, listen to our customers and progress accordingly. Communication is important! We have a whole area dedicated to keeping you informed and answering your questions (like 'what do the icons next to items mean?' or 'how do I know it's safe to order from aswexpress.com?' . Do you have a question not answered in the help section, or need to contact us about an order? We're available Monday-Friday, 9am-6pm EST at 1-800-995-6778, or by e-mail: cs@aswexpress.com. We understand business isn't just an exchange, it's establishing a relationship with the customer.
What do you look for from your customer service representatives?
It seems like good customer service should be common sense. But all too often, we come away from what starts as a bad experience feeling short-changed, lied to, or otherwise wronged. All it takes is one irritable representative. On the flip side, sometimes it only takes one representative who is friendly, open and willing to work with us to turn a negative experience into a positive one. In “The 5 Smartest Things to Say to an Angry Customer”, an article on inc.com, Ron Burley writes: “I cannot count the number of times I’ve heard from customers who initially would have been pleased with just an apology.”
At ASW Express, we know that one time is all it takes. We strive to give great customer service, listen to our customers and progress accordingly. Communication is important! We have a whole area dedicated to keeping you informed and answering your questions (like 'what do the icons next to items mean?' or 'how do I know it's safe to order from aswexpress.com?' . Do you have a question not answered in the help section, or need to contact us about an order? We're available Monday-Friday, 9am-6pm EST at 1-800-995-6778, or by e-mail: cs@aswexpress.com. We understand business isn't just an exchange, it's establishing a relationship with the customer.
What do you look for from your customer service representatives?
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